4 or More Days Before Delivery
Cancel at least four days before the scheduled delivery date to receive a full refund.
Please note: This policy applies after 904 Tote Co. confirms a reservation and receives payment. Submitting a reservation request does not create a confirmed booking or charge the customer.
2–3 Days Before Delivery
Choose either a refund less a $20 cancellation fee or a credit for the full amount paid toward a future 904 Tote Co. rental.
Less Than 48 Hours Before Delivery
Cash refunds are unavailable. The amount paid may be used as a credit toward a future rental, subject to availability.
Within 24 Hours of Delivery
Same-day cancellations, cancellations within 24 hours, and missed deliveries when no one is available to receive the totes are non-refundable and do not qualify for future-rental credit.
Rescheduling
Delivery may be rescheduled without a fee when at least 48 hours’ notice is provided. New dates depend on tote and delivery availability. Changes requested within 48 hours may be treated as a cancellation.
After Delivery
Once totes have been delivered, rental charges are non-refundable. Full or prorated refunds are not provided for early returns, unused totes, changed moving plans, or choosing not to use the full rental period.
Weather, Emergencies & Special Circumstances
Severe weather, emergencies, and unusual circumstances may be reviewed individually. 904 Tote Co. may offer a refund, rental credit, or new delivery date when appropriate.
If 904 Tote Co. Must Cancel
If we cannot fulfill a confirmed reservation and cannot arrange an acceptable alternative, we will refund the affected rental charges in full.